Frequently Asked Questions (FAQ)
Welcome to the Reminora FAQ Page
We’re here to answer your questions and provide you with the best shopping experience. If you need further assistance, feel free to contact us.
Question #1: How long does it take to receive my order?
Answer: Here are our estimated delivery times:
- Processing time: 1-3 business days (Monday to Friday)
- Shipping time: 3-7 business days (Monday to Friday)
- Estimated total delivery time: 4-10 business days (Monday to Friday)
For more details, please see our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping for all orders within the United Kingdom. More details can be found in our Shipping Policy.
Question #3: Where is Reminora located?
Answer: Reminora is a fashion brand focused on bags based in Ludgate Hill London, UK. Thus we currently only ship within the borders of the United Kingdom.
Question #4: What payment methods do you accept?
Answer: We accept the following payment methods:
- American Express
- Apple Pay
- Google Pay
- Klarna
- MasterCard
- Shop Pay
- Visa
- PayPal
- Maestro
For more details, please see our Payment Policy.
Question #5: What happens if I receive a defective product?
Answer: If you receive a defective product, we will replace it free of charge. Please contact us and return the item within 30 days. More information can be found in our Refund Policy.
Question #6: Can I cancel my order after placing it?
Answer: Yes, we offer a 24-hour cancellation period. To cancel your order within this timeframe, please contact us.
Question #7: What is your return policy?
Answer: We offer a simple and hassle-free return process. You can find all details on our Refund Policy page.
Question #8: When will I receive my refund after returning an item?
Answer: Once we receive and inspect the returned item, your refund will be processed. Refunds are typically issued within 7 business days to the original payment method, depending on your bank or payment provider. More details can be found in our Refund Policy.
Question #9: How long is your return window?
Answer: We offer a 30-day return window on all purchases upon arrival of your package giving you enough time to inspect your product. More information is available in our Refund Policy.
Question #10: How can I contact customer support?
Answer: You can reach our customer support team through the "Contact" page or via email at info@reminora.co.uk.
Question #11: Do you ship internationally?
Answer: No, we currently ship exclusively within the United Kingdom.
Question #12: Do you have a physical store I can visit?
Answer: Our store operates exclusively online, which allows us to offer competitive prices and a wide selection of products. While we do not have a physical storefront for in-person shopping, our official business and return address for all inquiries and returns is: Unit 105, 39 Ludgate Hill, City of London, London EC4M 7JN, UK
Question #13: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer service team for more details.
Question #14: How does the exchange process work?
Answer: Detailed information about product exchanges can be found in our Refund Policy.
Question #15: How can I track my order?
Answer: You can track your order on the “Track Your Order” page on our website.
Further Information
Address: Unit 105, 39 Ludgate Hill, City of London, London EC4M 7JN, UK
Email: info@reminora.co.uk
Phone: +447401105113
Customer Service Hours:
Monday to Friday: 8:00 AM – 6:00 PM (GMT)
We strive to respond to inquiries within 1-2 business days. Thank you for choosing Reminora!