Frequently Asked Questions (FAQ)

Welcome to the Reminora FAQ Page

We’re here to answer your questions and provide you with the best shopping experience. If you need further assistance, feel free to contact us.

Question #1: How long does it take to receive my order?

Answer: Here are our estimated delivery times:

  • Processing time: 1-3 business days (Monday to Friday)
  • Shipping time: 3-7 business days (Monday to Friday)
  • Estimated total delivery time: 4-10 business days (Monday to Friday)

For more details, please see our Shipping Policy.

Question #2: Do you offer free shipping?

Answer: Yes, we offer free shipping for all orders within the United Kingdom. More details can be found in our Shipping Policy.

Question #3: Where is Reminora located?

Answer: Reminora is a fashion brand based in the UK, offering a curated selection of high-quality bags and accessories. Shipping is currently limited to the United Kingdom.

Question #4: What payment methods do you accept?

Answer: We accept the following payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • Klarna
  • MasterCard
  • Shop Pay
  • Visa
  • PayPal
  • Maestro

For more details, please see our Payment Policy.

Question #5: What happens if I receive a defective product?

Answer: If you receive a defective product, we will replace it free of charge. Please contact us and return the item within 30 days. More information can be found in our Return Policy.

Question #6: Can I cancel my order after placing it?

Answer: Yes, we offer a 24-hour cancellation period. To cancel your order within this timeframe, please contact us.

Question #7: What is your return policy?

Answer: We offer a simple and hassle-free return process. You can find all details on our Return Policy page.

Question #8: When will I receive my refund after returning an item?

Answer: Once we receive and inspect the returned item, your refund will be processed. Refunds are typically issued within 7 business days to the original payment method, depending on your bank or payment provider. More details can be found in our Refund Policy.

Question #9: Do you offer warranties or guarantees on your products?

Answer: Yes, we offer a 30-day guarantee on all purchases. More information is available in our Return Policy.

Question #10: How can I contact customer support?

Answer: You can reach our customer support team through the "Contact" page or via email at info@reminora.co.uk.

Question #11: Do you ship internationally?

Answer: No, we currently ship exclusively within the United Kingdom.

Question #12: Do you have a physical store I can visit?

Answer: We primarily operate as an online store, allowing us to offer the best prices and a wide range of products. However, it is possible to visit us at our location: Rudolf-Breitscheid-Str. 4, 51067 Cologne, Germany.

Question #13: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk orders. Please contact our customer service team for more details.

Question #14: How does the exchange process work?

Answer: Detailed information about product exchanges can be found in our Return Policy.

Question #15: How can I track my order?

Answer: You can track your order on the “Track Order” page on our website.

Further Information

Address: 10 Moira Close, Luton LU3 3DA, UK
Email: info@reminora.co.uk
Phone: +4916091803964

Company Number: DE362693788

Customer Service Hours:
Monday to Friday: 08:00 AM – 06:00 PM GMT

We strive to respond to inquiries within 1-2 business days. Thank you for choosing Reminora!